Information about your order

Our aim is to dispatch your order within 24 hours of receipt, however please allow up to 5 working days for delivery. If you require express delivery please request via email and we will endeavour to ensure this takes place.

Parcels will be delivered either by Royal Mail or our courier depending on the weight and size of the parcel. Please provide an alternative delivery address if you are unable to accept deliveries during working hours.

Rather than recycle our cardboard boxes from our suppliers, we like to e recycle our cardboard boxes where we can, we find many boxes we receive are perfect for customer orders!

For deliveries outside of the UK please contact us with your order request and we will calculate the postage costs depending on the weight of the parcel.

The current delivery charge is set at £4.99 for all orders to the UK regardless of the number of products ordered (with the exception of northern Scotland and Northern Ireland).

Any claims for shortages or breakages must be made in writing within two days of delivery, we cannot accept claims after this period.

You can also place a Click & Collect order with us, simply select Click and Collect at checkout, or place an order via our partners Refilled.  Visit their website to find out more.